When St. Erik’s Eye Hospital was looking for a client management solution, the choice was between Microsoft’s built-in tools and more comprehensive platforms like SCCM. But both options turned out to have limitations—one was too simple, the other too cumbersome. That’s when upKeeper came along with the right product at the right time.
“upKeeper Manager was able to offer greater control and easier management with fewer resources,” says Johan Nygren, an IT technician at St. Erik Eye Hospital.
“We haven’t wanted to switch since then; Manager fits our business well and runs itself very smoothly.”
Quick to get started and easy to use
One of the main reasons they chose upKeeper was its simplicity.
“If you want to have good control over your machines without having to devote a lot of resources to it, upKeeper Manager is a great option.”
“You don’t need to go through several weeks of training to package or manage clients; in just one or two days, you can make significant progress. Plus, it’s quick to integrate with your existing environment.”
Automatic updates save several hours every week
With upKeeper Manager, St. Erik’s has gained a solution that provides an overview of all computers in use as well as the status of software and updates, while also making it easy to take action in the event of a problem.
When the hospital began using the add-on product upKeeper Application Handler, even more time was freed up. Previously, several hours each week were spent checking, packaging, and distributing new versions of applications. With Application Handler, all of this happens automatically; the system keeps the applications up to date in the background without requiring any involvement from the technicians.
“Now we’re rolling out a package, and then things will just keep moving along. We’re saving several hours a week on hunting down updates.”
The result is an operating environment that is both time-saving and secure, with applications that are always up to date and in line with current compliance requirements.
Monitoring that prevents downtime
Hardware monitoring is widely used to monitor computer health and prevent downtime. St. Erik’s has also set up alerts to prevent storage space from running out, which could otherwise disrupt operations. For a hospital where IT disruptions can quickly affect patient flow, that peace of mind is extremely important.
Support and collaboration that make a difference
For St. Erik’s, the decision to choose upKeeper is as much about the product’s functionality as it is about the partnership.
“It doesn’t take long to get help, and upKeeper understands our environment without us having to explain it. They build solutions together with their customers, and it’s clear that they want to create something that actually works in the real world.”
Three words that sum up the experience?
Reliable. Simple. Added value.
